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flydubai celebrates social media milestone

Carrier reaches one million fans on Facebook

Dubai-based flydubai today celebrates reaching one million fans on the social networking site Facebook.

The airline, which launched its official Facebook Page on 13 January 2014, has reached this milestone by organically building a community of fans who enjoy interacting with and learning more about the brand. flydubai uses the popular social media channel to engage with its fans by sharing relevant news updates, promotions, competitions, brand stories and operational notifications.

“We’re excited to have a community of one million on Facebook, which is the cornerstone of our social media presence,” said Mike Evans, Senior Vice President of Customer Experience, Brand and Communications at flydubai. “Social media goes beyond allowing us to have a two-way dialogue with our customers, it’s an invitation from our fans into their space to have real conversations and to share pivotal moments. We thank them for allowing us to do this.”

The airline places great value on not only listening to but also responding to their customers’ social media comments and this feedback provides the business with invaluable insight which helps to better understand the needs of the customer. Through flydubai’s official Facebook Page, customers can have their enquiries answered in English, Arabic or Russian within 24 hours by a dedicated team that is focused on responding with first-time resolutions. Customers can reach flydubai’s Engagement Centre here

In addition to Facebook, the airline has an official presence with growing communities on three other social media platforms: Instagram with 82,500 followers, LinkedIn with 105,000 followers and YouTube with over 4 million views.

About flydubai

From its home in Dubai, flydubai has created a network of more than 90 destinations and over the next decade the airline will see its fleet grow by up to 236 aircraft. Since commencing operations in June 2009, flydubai has been committed to removing barriers to travel, creating free flows of trade and tourism and enhancing connectivity between different cultures across its ever-expanding network.

flydubai has marked its journey with a number of milestones that represent the scale of the ambition planned for the airline:

  • An expanding network: Created a network of more than 90 destinations in 48 countries across Africa, Central Asia, the Caucasus, Central and South-East Europe, the GCC and the Middle East, and the Indian Subcontinent.
  • Serving underserved markets: Opened up more than 71 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
  • An efficient single fleet-type: Operates a single fleet-type of 59 aircraft including Boeing 737 MAX 8, MAX 9 and Next-Generation Boeing 737-800 aircraft.
  • Record-breaking orders: Placed the largest single-aisle aircraft orders in the region at the 2013 and 2017 editions of the Dubai Airshow.
  • Enhancing connectivity: Carried more than 70 million passengers since it began operations in 2009.

For all our latest news, please visit the flydubai Newsroom.

flydubai
Dubai Aviation Corporation, trading as “flydubai”,
Dubai International Airport,
PO Box 353,
Dubai,
UAE

For enquiries relating to your booking, please call the Contact Centre on +971 600 544 445

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