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flydubai means business

Airline introduces a Business Team for the business traveller

Following the recent launch of its Business Class service, Dubai-based flydubai introduces its dedicated Business Team responsible for delivering what promises to be a more personal flying experience.

The carrier will welcome its first Business Class passengers in October, marking the beginning of a new phase in the evolution of flydubai’s passenger offering.

Commenting on the new premium service, Ghaith Al Ghaith, flydubai’s CEO, said, “Since day one, flydubai has been committed to delivering a unique passenger experience; we have already differentiated ourselves through our existing product offering and therefore it’s the next logical step in the evolution of our business model.”

“The journey leading to the moment you take off is just as important as the on board experience itself. As a result, we have invested in a dedicated Business Team who will ensure that our Business Class passengers are well taken care of around the clock, enjoying an easier and faster journey on the ground.”

Always ready

To help passengers make the most out of their Business Class travel with flydubai, the dedicated Business Team will be available 24 hours a day, 7 days a week on the telephone, at the airport or by SMS, which supports Arabic, English and Russian enquiries (+971 56 644 8866).

The team can assist in making or amending a booking as well as selecting seats, choosing meals, handling enquiries about the latest films on board or checking in for a flight.

flydubai is also introducing an On Demand service where Business Class passengers can SMS the Business Team to check  in for a flight and ask for a Call Back service.

At the airport

Business Class passengers will be able to take advantage of flydubai’s priority check-in, conveniently located just 120 paces from the car park, as well as the new facilities at the recently upgraded and expanded Terminal 2 at Dubai International Airport.

Assigned Business Team representatives will always be present at the terminal to assist with enquiries, priority luggage drop off, check-in and provide a fast-track through immigration, security and boarding.

Business Class passengers will have access to the Marhaba lounge and later this year they will be able to relax in flydubai’s dedicated Business Class lounge before their flight.

On arrival in Dubai, Business Class passengers will be shuttled in a dedicated bus to the arrivals and transfer area, where they can benefit from the fast-track service through immigration and priority baggage collection.

“Our Business Class, which came as a result of our customer feedback, will offer leisure and especially business travellers a more personalised flying experience to a number of destinations across our network, including some that have never offered business class air travel before,” added Al Ghaith.

The airline took delivery of the first aircraft with a business class cabin in August 2013.  All new aircraft due for delivery later this year will include business and economy classes. Its programme to retrofit the existing fleet started in September. 

flydubai aims to make travel more convenient for its passengers through services such as visa facilitation for select destinations, a user friendly mobile website, car hire and insurance services.  Most recently, the airline has made holiday packages available to its passengers.

For further information on flydubai’s Business Class offering, please contact our call centre (+971 04 231 1000), email the dedicated Business Team ( or visit

About flydubai

From its home in Dubai, flydubai has created a network of more than 90 destinations and over the next decade the airline will see its fleet grow by up to 237 aircraft. Since commencing operations in June 2009, flydubai has been committed to removing barriers to travel, creating free flows of trade and tourism and enhancing connectivity between different cultures across its ever-expanding network.

flydubai has marked its journey with a number of milestones that represent the scale of the ambition planned for the airline:

  • An expanding network: Created a network of more than 90 destinations in 47 countries across Africa, Central Asia, the Caucasus, Central and South-East Europe, the GCC and the Middle East, and the Indian Subcontinent.
  • Serving underserved markets: Opened up more than 71 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
  • An efficient single fleet-type: Operates a single fleet-type of 59 aircraft including Boeing 737 MAX 8, MAX 9 and Next-Generation Boeing 737-800 aircraft.
  • Record-breaking orders: Placed the largest single-aisle aircraft orders in the region at the 2013 and 2017 editions of the Dubai Airshow.
  • Enhancing connectivity: Carried more than 70 million passengers since it began operations in 2009.

For all our latest news, please visit the flydubai Newsroom.

Dubai Aviation Corporation, trading as “flydubai”,
Dubai International Airport,
PO Box 353,

For enquiries relating to your booking, please call the Contact Centre on +971 600 544 445