The new service covers passengers’ health expenses and quarantine costs if diagnosed with COVID-19 during their trip and is valid for 31 days from the time they take their first flight on their itinerary. The service enables passengers to benefit from coverage for their medical expenses up to EUR 150,000 and quarantine costs up to EUR 100 per day for 14 days.
Hamad Obaidalla, Chief Commercial Officer at flydubai said: “The safety of our passengers and crew remains our highest priority. The new COVID-19 cover we are offering to our passengers will encourage more people to travel with ease of mind knowing that they will be looked after at every step of their journey. We see the demand for travel starting to increase as more countries gradually lift restrictions on international travel. Safeguarding the passenger journey with added precautions and enhanced procedures will help to stimulate the flow of trade and tourism globally.”
The service is valid for all bookings done through flydubai.com, the flydubai mobile app, the flydubai Customer Centre or Travel Shops, the Holidays by flydubai portal, travel agents or any of flydubai’s travel partners.
flydubai COVID-19 Cover Assistance claims are managed by NEXtCARE Claims Management LLC (NEXtCARE), who provide around the clock assistance for passengers who need it and can be only contacted via these channels:
International phone number: +971 4 270 8577
WhatsApp: +971 56 358 9937
Email: [email protected]
flydubai’s passenger experience has been redesigned to enable travel in a safe environment that minimises crew and passenger contact. Passengers are required to make sure that they are up to date with the regulations from the IATA Travel Centre for their whole journey, and follow the guidance issued by the authorities and the airline.
To know more about flydubai COVID-19 cover, please visit:
To know more about the resumption of flydubai flights, please visit: