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flydubai opens its first Call Centre in Saudi Arabia

Call Centre will provide passengers in KSA with closer access to the airlines customer service

flydubai has opened its first Call Centre in Saudi Arabia, aimed at providing passengers in the Kingdom with direct access to their customer care needs. 

Based in Riyadh, the Call Centre will assist locals and residents with a variety of services such as creating and amending reservations, payments and customer service enquires in both Arabic and English. With 13 points, Saudi Arabia is the largest market in terms of the number of destinations that flydubai operates to.

“Saudi Arabia is a very important market for flydubai, and with our new Call Centre, we look forward to providing our customers with a local channel to cater to their needs”, said Hamad Obaidalla, Chief Commercial Officer at flydubai. “We would like to thank the Saudi authorities for their hard work and efforts in supporting the tourism industry in the market and stimulating the flow of traffic from the region” he added.

flydubai has been operating to Saudi Arabia since 2010 with the launch of the first direct link to Abha from Dubai. flydubai currently flies to Dammam, Gassim, Gizan, Ha’il, Hofuf, Jeddah, Jouf, Medina, Riyadh, Tabuk, Taif and Yanbu.

KSA Call Centre details:

The flydubai Call Centre in Saudi Arabia can be reached on 9200 15566

Opening Hours: 08:00-22:00 from Saturday to Thursday 

About flydubai

From its home in Dubai, flydubai has created a network of more than 90 destinations and over the next decade the airline will see its fleet grow by up to 237 aircraft. Since commencing operations in June 2009, flydubai has been committed to removing barriers to travel, creating free flows of trade and tourism and enhancing connectivity between different cultures across its ever-expanding network.

flydubai has marked its journey with a number of milestones that represent the scale of the ambition planned for the airline:

  • An expanding network: Created a network of more than 90 destinations in 48 countries across Africa, Central Asia, the Caucasus, Central and South-East Europe, the GCC and the Middle East, and the Indian Subcontinent.
  • Serving underserved markets: Opened up more than 65 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
  • An efficient single fleet-type: Operates a single fleet-type of more than 50 Boeing 737 aircraft. 
  • Record-breaking orders: Placed the largest single-aisle aircraft orders in the region at the 2013 and 2017 editions of the Dubai Airshow.
  • Enhancing connectivity: Carried more than 75 million passengers since it began operations in 2009.

For all our latest news, please visit the flydubai Newsroom.

Dubai Aviation Corporation, trading as “flydubai”,
Dubai International Airport,
PO Box 353,

For enquiries relating to your booking, please call the Contact Centre on +971 600 544 445