flydubai
flydubai unveils refurbished Travel Shop

flydubai unveils refurbished Travel Shop

  • flydubai’s Travel Shop in Deira, Dubai, reopens its doors to customers after undergoing a comprehensive refurbishment.
  • The refurbishment underscores the airline’s commitment to enhancing customer experience.

Dubai, United Arab Emirates, 16 May 2025: flydubai, the Dubai-based carrier, has officially unveiled its newly renovated Travel Shop in Deira, Dubai, showcasing a refreshed space designed to offer customers a more modern, streamlined and personalised service experience. The refurbishment marks a significant investment in the airline’s retail presence and underscores its continued commitment to enhancing customer engagement across all touchpoints.

Located in the heart of Deira, the Travel Shop first opened its doors in 2011, offering customers a wide range of services. Today, the renovated space features a sleek, contemporary design with digital service stations, private consultation zones and a comfortable lounge-style waiting area. Customers visiting the shop can book flights, make changes to their travel plans, access UAE visa services and choose flydubai Holidays packages, assisted by flydubai’s experienced service agents.

Ghaith Al Ghaith, Chief Executive Officer at flydubai, said: “this investment in our Travel Shop in Dubai reflects flydubai’s continued evolution as a brand and our ambition to provide a smooth travel experience from the very first customer interaction, reflecting the hospitality of Dubai which we carry in our name. As we expand our network and enhance our onboard offering, it is equally important to elevate our service standards on the ground and the renovated shop is a tangible expression of that commitment.”

With a network spanning more than 130 destinations and a growing fleet of more than 85 Boeing 737 aircraft, the airline has been steadily investing in new routes, product enhancements and customer-focused initiatives. The renovated Travel Shop aligns with this momentum, offering an elevated environment that mirrors the airline’s broader transformation.

The carrier bookended 2024 with significant enhancements to its product offering. In January 2024, the carrier embarked on its multimillion-dollar retrofit programme that aims to see a full cabin refresh for its 25 Next-Generation Boeing 737 aircraft. In October 2024, flydubai unveiled its new dedicated Business Class check-in area before opening the doors to its new Business Class Lounge at Terminal 2, Dubai International (DXB) in December 2024.

The flydubai Travel Shop in Deira marks the latest in a series of significant investments in elevating the carrier’s customer experience, bringing a more cohesive, modern and tailored experience at every touch point, with the customer at the heart of the overall experience.

The flydubai Travel Shop is open from Monday to Saturday, providing flexible hours to cater to both residents and visitors.

Visit the flydubai Travel Shop at ENI Sapphire Tower, Office Number 5 and 6, Al Ittihad Road, Port Saeed in Deira, Dubai, UAE or contact the UAE Contact Centre at (+971) 600 54 44 45.

 

About flydubai

From its home in Dubai, flydubai has created a network of more than 130 destinations served by a fleet of 89 aircraft. Since commencing operations in June 2009, flydubai has been committed to removing barriers to travel, creating free flows of trade and tourism and enhancing connectivity between different cultures across its ever-expanding network.

flydubai has marked its journey with a number of milestones:

An expanding network: Created a network of more than 130 destinations in 55 countries across Africa, Central Asia, the Caucasus, Central and South-East Europe, the GCC and the Middle East, South Asia and South-East Asia.

Serving underserved markets: Opened more than 97 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.

An efficient single fleet-type: Operates a single fleet-type of 89 Boeing 737 aircraft and includes: 29 Next-Generation Boeing 737-800, 57 Boeing 737 MAX 8 and 03 Boeing 737 MAX 9 aircraft.

Enhancing connectivity: Carried more than 120 million passengers since it began operations in 2009.

 

For all our latest news, please visit the flydubai Newsroom.

flydubai
Dubai Aviation Corporation, trading as “flydubai”,
Dubai International Airport,
PO Box 353,
Dubai,
UAE

If you would like to get in touch with the flydubai Press Office, please email us at:
news@flydubai.com.
Arabic media enquiries: +971 4 603 3584
English media enquiries: +971 4 603 3073

For enquiries relating to your booking,
please telephone the Contact Centre
on (+971) 600 544 445.

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